We are excited to introduce you to Supported Care. We support individuals living with various challenges in life, specialising in assisting people living with a psychosocial, ABI, intellectual, or cognitive impairments.
Working with our partners, we strive to provide high quality care, walking alongside our customers throughout their journey. Delivering a wide range of support services to empower our customers to live their best lives.
At Supported Care, the key to the delivery of our vision, mission and values of providing the highest possible quality of care for customers is you - our valued customers.
When a new employee joins the Supported Care team, they sign a commitment to the Supported Care Charter; a list of promises including: to treat people with respect, embrace individuality, support self-expression, and promote freedom of choice for the customers they work with. The first promise of the Charter is to “provide the highest quality of care and support possible”.
Our latest 2020 customer survey can confirm that Supported Care is an ‘Outstanding’ rated service, which is caring, effective, safe, responsive, and well-led. Our customers and families report that they are impressed with the quality of Supported Care staff, that they are involved in support decisions, and that their questions are always answered.
OUR CHARTER
Defining Supported Care’s culture
The Supported Care Charter is the guiding principles behind everything we do. Our charter creates the foundation for the culture of Supported Care and defines how we operate as a care provider. In simple terms, our overall objective is to assist people to reach their full potential.
VISION
To provide the highest quality of life possible.
MISSION
To assist our customers, staff, and community to achieve the highest standard of quality and meaningful life possible. Through our exceptional mentoring, assistance, and support, that enhances the growth and wellbeing of the participant and Supported Care’s reputation as a valued community service provider.
VALUES
Integrity & Transparency
Everyone Matters
Positive Impact
Be a Good Human
Empathy
Person-Centered Care, Alongside Customers
Throughout our website you will see many references to Supported Care Mission Statement and we hope these assist you to better understand how we work and our philosophy of care.
Specialist in Psychosocial Support
Providing customer focused specialised psychosocial care across a range of settings in the community.
Striving to respectfully enhance the growth and wellbeing of our customers by responding to their psychosocial needs with a multidisciplinary team.
What is the meaning of Psychosocial
The term psychosocial denotes both the psychological and social aspects of a person’s life. Psychological characteristics include emotions, thoughts, attitudes, motivation and behaviour. Social aspects denote the way in which a person relates to and interacts with their environment and includes financial and practical issues.
But if we can understand this as support workers – if we can bring a genuine desire to improve a person’s quality of life into our work and a will to make the care right for them – then we can say we are delivering on the promise of our Charter. Quality is not an act, it’s a daily habit, and we’re proud of the care we provide.
